Pricing & Support

Starter packages

NetYCE offers 3 different courses bundled with the netYCE software and tailored support to get you started in no time.

Starter

Package 


Courses


See course content at

networkautomationheroes.com




Software
included



Support
Included


Price


FREE




Course 1 


netYCE license

30 day evaluation
25 Go + 5 Pro nodes
limited production usage



software updates

bronze support
video courses
Forum Q&A

Wiki



Premium



Course 1
Course 2


netYCE license
perpetual (for life)

25 Go + 5 Pro nodes
unlimited production usage
 



software updates
bronze support

Video courses

forum Q&A
wiki

+

1:1 with experts
(1 session


€ 297,-

learn more


Ultimate



Course 1

Course 2

Course 3


netYCE license

perpetual (for life)
25 Go + 25 Pro nodes

unlimited production usage



software updates

bronze support
video courses
forum Q&A

wiki

+

1:1 with experts

4 sessions


€597,-
learn more 

 

License pricing

The netYCE software comes in two editions: netYCE_GO and netYCE_Pr.
A full feature comparison can be found here

Support
Level 



Bronze
Forum Q&A

No SLA support 
Software maintenance
Software upgrades


Silver
5x8 SLA support
Software maintenance
Software upgrades




Gold
24x7 SLA support
Software maintenance
Software upgrades



Tier pricing
 250, 500, 1000,

2500 and 5000+ node bundles




Get

started


netYCE
GO


-->> 25 Go nodes license included

in FREE and premium starter package <<--


bundles (ppy)
25 nodes - €700
50 nodes - €1.260
100 nodes - €2.240




bundles (ppy)
25 nodes - €1.000,-
50 nodes - €1.800,-
100 nodes - €3.200,-



n/a



contact
sales@netyce.com




Select your ideal starter package 
click here
 

netYCE
PRO


-->> 25 Pro + 25 Go nodes license included

in ultimate starter package <<--


bundles (ppy)
25 nodes - €1.750
50 nodes - €3.150
100 nodes - €5.600




bundles (ppy)
25 nodes -  €2.500
50 nodes - €4.500
100 nodes - €8.000



bundles (ppy)
25 nodes - €3,500
50 nodes - € 6.300
100 nodes - €11.200




contact

sales@netyce.com 




Select your ideal starter package
click here

 

Terms of Service

Support
Level 



SLA coverage


Support channel


Number of tickets




Response times


Severity 1


Severity 2


Severity 3


Severity 4



Bronze



no SLA


Forum Q&A


Q&A only




Initial & ongoing response


n/a


n/a


n/a


n/a



Silver


Standard business
hours 5x8


Web and phone


unlimited




Initial & ongoing response


business hour

4 business hours


1.business day


2 business days



Gold



Standard business hours

24x7 for Severity 1 & 2


Web and phone


unlimited




Initial & ongoing response 


Initial response: 1 hour
Ongoing response: 1 hour

or as agreed



Initial response: 2 hours
Ongoing response: 4 hours

or as agreed



Initial response: 4 business hours
Ongoing response: 8 business hours or as agreed 



Initial response: 8 business hours
Ongoing response: 2 business days 

or as agreed 



Issue classification

Severity 1 (urgent)

A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

Severity 2 (high)

A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.

Severity 3 (medium)

A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

Severity 4 (low)

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.

 

Level 2 implementation support

For customers with a Silver or Gold support contract, NetYCE offers basic level 2 implementation support with the main objective to determine whether an issue is a user problem (e.g. misconfiguration) or a software issue. This includes:

  • Initial user assistance with problem analysis and guidance to resolve misconfiguration of templates, service models, jobs or scenario's
  • Limited best practice guidance in netYCE from experts

The creation of new templates, service models, jobs and scenarios is not supported
NetYCE offers this via additional courses or paid consultancy