Pricing & Support

Software license

The netYCE framework is 1 code base for everyone. It contains all the tools and features that we ever developed for our customers over the last 17 years. We offer the netYCE_Go license for FREE with Bronze support. No strings attached. The netYCE_Pro license unlocks all of the framework's capabilities. A feature comparison between netYCE Go and Pro can be found here or you can learn more at www.networkautomationheroes.com.

Support
Level 


 


Bronze
forum Q&A

no SLA support 
software maintenance
software upgrades



Silver

forum Q&A
5x8 SLA support
software maintenance
doftware upgrades


Gold

forum Q&A

24x7 SLA support
software maintenance
software upgrades



Tier discounts
for 250, 500, 1000,

2500 and 5000+ node bundles


 


Download Now!


netYCE
GO



Unlimited Go + 10 Pro nodes
included

in ALL starter packages



FREE for life

for unlimited # of nodes




contact

sales@netyce.com




n/a





netYCE
PRO


Unlimited Go + 10 Pro nodes included

in ALL starter packages



price
/year

25 nodes - €1.750
50 nodes - €3.150
100 nodes - €5.600




price/year
25 nodes -  €2.500
50 nodes - €4.500
100 nodes - €8.000



price/year

25 nodes - €3,500
50 nodes - € 6.300
100 nodes - €11.200




contact

sales@netyce.com 


Pricing is based on a single server, single user and single tenancy setup.
For additional redundancy, users and multi-tenants (e.g for MSP's), please contact sales@netyce.com

 

Starter packages

We created the following 3 starter packages with courses, software and support to get you up and running in no time.

Starter

Package 


Courses


See course content at

networkautomationheroes.com




Software
included



Support
Included


Price



FREE




Course 1 




netYCE_Go license
unlimited Go + 10 Pro nodes



software updates

bronze support
video courses
forum Q&A

wiki



Premium



Course 1
Course 2




netYCE_Go license

unlimited Go + 10 Pro nodes 



software updates
bronze support

video courses

forum Q&A
wiki

+

1:1 with experts
(1 session


€ 79,-

learn more


Ultimate



Course 1

Course 2

Course 3


netYCE_Go license
unlimited Go + 10 Pro nodes

personal license with

encryoted db backup




software updates

bronze support
video courses
forum Q&A

wiki

+

1:1 with experts

3 sessions


€179,-
learn more 

 

 

Terms of Service

Support
Level 



Software maintenance
& updates




Support channel



Number of tickets



SLA coverage




Response times




Severity 1



Severity 2



Severity 3



Severity 4



Bronze



included
available in wiki 



Forum Q&A's


Q&A's only



no SLA




Initial & ongoing response



n/a



n/a



n/a



n/a



Silver



included
available in wiki 


Forum Q&A's
Web ticket support

Phone support


unlimited


Standard business
hours 5x8




Initial & ongoing response



business

hour



4 business

hours



1 business

day



2 business

days



Gold



included
available in wiki 


Forum Q&A's

Web ticket support 

Phone support



unlimited




Standard business hours

24x7 for Severity 1 & 2




Initial & ongoing response 


Initial response: 1 hour
Ongoing response: 1 hour

or as agreed



Initial response: 2 hours
Ongoing response: 4 hours

or as agreed



Initial response: 4 business hours
Ongoing response: 8 business hours

or as agreed 



Initial response: 8 business hours
Ongoing response: 2 business days 

or as agreed 



Issue classification

Severity 1 (urgent)

A problem that severely impacts your use of the netYCE software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

Severity 2 (high)

A problem where the netYCE software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.

Severity 3 (medium)

A problem that involves partial, non-critical loss of use of the netYCE software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

Severity 4 (low)

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.

 

Level 2 support

For customers with a Silver or Gold support contract, NetYCE offers basic level 2 support with the objective to determine whether an issue is a user problem (e.g. implementation issue, question or misconfiguration of templates etc) or a software problem. This covers:

  • Initial user assistance with problem analysis and guidance to resolve misconfiguration of templates, service models, jobs or scenario's
  • Limited best practice guidance in netYCE from experts

The following services are not covered under support:

  • New templates, service models, jobs and scenarios
  • Project & implementation work
  • Consultancy

These services can be offered by NetYCE via additional courses, professional services or as a managed service. For more info, contact sales@netyce.com.