Software license

The netYCE framework is 1 code base for everyone. It contains all the tools and features that we ever developed for our customers over the last 17 years. We offer the netYCE_Go license for FREE with Bronze support. No strings attached. The netYCE_Pro license unlocks all of the framework's capabilities. A feature comparison between netYCE Go and Pro can be found here or you can learn more at www.networkautomationheroes.com.

Pricing is based on a single server, single user and single tenancy setup.
For additional redundancy, users and multi-tenants (e.g for MSP's), please contact sales@netyce.com

Starter packages

We created the following 3 starter packages with courses, software and support to get you up and running in no time.

Terms of Service

Severity 1 (urgent)

A problem that severely impacts your use of the netYCE software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

Severity 2 (high)

A problem where the netYCE software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.

Severity 3 (medium)

A problem that involves partial, non-critical loss of use of the netYCE software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

Severity 4 (low)

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.

Level 2 support

For customers with a Silver or Gold support contract, NetYCE offers basic level 2 support with the objective to determine whether an issue is a user problem (e.g. implementation issue, question or misconfiguration of templates etc) or a software problem. This covers:

• Initial user assistance with problem analysis and guidance to resolve misconfiguration of templates, service models, jobs or scenario's
• Limited best practice guidance in netYCE from experts

The following services are not covered under support:

• New templates, service models, jobs and scenarios
• Project & implementation work
• Consultancy

These services can be offered by NetYCE via additional courses, professional services or as a managed service. For more info, contact sales@netyce.com.