Starter packages

NetYCE offers 3 different courses bundled with the netYCE software and tailored support to get you started in no time.

License pricing

The netYCE software comes in two editions: netYCE_GO and netYCE_Pr.
A full feature comparison can be found here

Terms of Service

Severity 1 (urgent)

A problem that severely impacts your use of the software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

Severity 2 (high)

A problem where the software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.

Severity 3 (medium)

A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

Severity 4 (low)

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.

Level 2 implementation support

For customers with a Silver or Gold support contract, NetYCE offers basic level 2 implementation support with the main objective to determine whether an issue is a user problem (e.g. misconfiguration) or a software issue. This includes:

• Initial user assistance with problem analysis and guidance to resolve misconfiguration of templates, service models, jobs or scenario's
• Limited best practice guidance in netYCE from experts

The creation of new templates, service models, jobs and scenarios is not supported
NetYCE offers this via additional courses or paid consultancy