Pricing & Support

Software license

The netYCE framework is 1 code base for everyone with (bi-)weekly patches and updates available on the wiki. The netYCE_Go license is FREE including bronze support for unlimited network nodes, no strings attached. The netYCE_Pro is the paid license that unlocks all of the framework's capabilities.

See here for a feature comparison between netYCE_Go and netYCE_Pro. Or learn more at www.networkautomationheroes.com.


Support
Level 

 

Bronze
forum Q&A

no SLA support 
software maintenance
software upgrades

Silver

forum Q&A
5x8 SLA support
software maintenance
doftware upgrades

Gold

forum Q&A

24x7 SLA support
software maintenance
software upgrades

Tier discounts
for 250, 500, 1000,

2500 and 5000+ node bundles


 

Download Now!

netYCE
GO

Unlimited Go + 10 Pro nodes/ services included in FREE download

 


FREE for life

for unlimited # of nodes

contact

sales@netyce.com

n/a

netYCE
PRO

Unlimited Go + 10 Pro nodes/

services included in FREE download

 




n/a

price/year
#nodes or services

25 -  €2.500
50 - €4.500
100 - €8.000

price/year
#nodes or services

25 - €3,500
50 - € 6.300
100 - €11.200

contact

sales@netyce.com 

Pricing is for a single server, single user and single tenancy setup.
For additional redundancy, users and multi-tenants (e.g for MSP's), please contact sales@netyce.com

 

Starter packages

We created the following 3 starter packages with courses, software and support to get you up and running in no time.


Starter

Package 

Courses

See course content at

networkautomationheroes.com

Software
included


Support
Included

Price


FREE


Course 1 

netYCE_Go license
unlimited Go + 10 Pro nodes

software updates

bronze support
video courses
forum Q&A

wiki


FREE
learn more 


Premium

Course 1
Course 2

netYCE_Go license

unlimited Go + 10 Pro nodes 

software updates
bronze support

video courses

forum Q&A
wiki

+

1:1 with experts
(1 session


€ 79,-

learn more


Ultimate

Course 1

Course 2

Course 3

netYCE_Go license
unlimited Go + 10 Pro nodes

personal license with

encryoted db backup

software updates

bronze support
video courses
forum Q&A

wiki

+

1:1 with experts

3 sessions


€179,-
learn more 

 

 

Terms of Service


Support
Level 

Software maintenance
& updates


Support channel

Number of tickets

SLA coverage

Response times


Severity 1

Severity 2

Severity 3

Severity 4


Bronze

included
available in wiki 


Forum Q&A's

Q&A's only

no SLA


Initial & ongoing response

n/a

n/a

n/a


n/a

Silver



included
available in wiki 

Forum Q&A's
Web ticket support

Phone support

unlimited


Standard business
hours 5x8


Initial & ongoing response

business

hour

4 business

hours

1 business

day


2 business

days

Gold


included
available in wiki 

Forum Q&A's

Web ticket support 

Phone support


unlimited


Standard business hours

24x7 for Severity 1 & 2


Initial & ongoing response 

Initial response: 1 hour
Ongoing response: 1 hour

or as agreed

Initial response: 2 hours
Ongoing response: 4 hours

or as agreed

Initial response: 4 business hours
Ongoing response: 8 business hours

or as agreed 

Initial response: 8 business hours
Ongoing response: 2 business days 

or as agreed 

Issue classification

Severity 1 (urgent)

A problem that severely impacts your use of the netYCE software in a production environment (such as loss of production data or in which your production systems are not functioning). The situation halts your business operations and no procedural workaround exists.

Severity 2 (high)

A problem where the netYCE software is functioning but your use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations and no procedural workaround exists.

Severity 3 (medium)

A problem that involves partial, non-critical loss of use of the netYCE software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround. For development environments, where the situation is causing your project to no longer continue or migrate into production.

Severity 4 (low)

A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural workaround.

 

Level 2 support

For customers with a Silver or Gold support contract, NetYCE offers basic level 2 support with the objective to determine whether an issue is a user problem (e.g. implementation issue, question or misconfiguration of templates etc) or a software problem. This covers:

  • Initial user assistance with problem analysis and guidance to resolve misconfiguration of templates, service models, jobs or scenario's
  • Limited best practice guidance in netYCE from experts

The following services are not covered under support:

  • New templates, service models, jobs and scenarios
  • Project & implementation work
  • Consultancy

These services can be offered by NetYCE via additional courses, professional services or as a managed service. For more info, contact sales@netyce.com.